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Evidence Guide: FNSPIM414 - Manage personal injury claims

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

FNSPIM414 - Manage personal injury claims

What evidence can you provide to prove your understanding of each of the following citeria?

Conduct an initial assessment

  1. Contact stakeholders to gather relevant information on personal injury case in accordance with organisation guidelines and legislative requirements
  2. Obtain additional information from relevant stakeholders as required
  3. Conduct initial interview and assessment in accordance with organisation guidelines and legislative requirements to determine conclusions
  4. Determine the need for specific assessment and referral services in line with legislation and provide referrals for these in accordance with organisation policies and procedures
  5. Provide appropriate information to support the referral process (internal and external), to stakeholders in accordance with organisation guidelines and legislative requirements
Contact stakeholders to gather relevant information on personal injury case in accordance with organisation guidelines and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain additional information from relevant stakeholders as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct initial interview and assessment in accordance with organisation guidelines and legislative requirements to determine conclusions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the need for specific assessment and referral services in line with legislation and provide referrals for these in accordance with organisation policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide appropriate information to support the referral process (internal and external), to stakeholders in accordance with organisation guidelines and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan case

  1. Agree on goals in consultation with client, treating medical practitioner, employer and other key stakeholders
  2. Identify and access additional sources of information relevant to the rehabilitation planning process
  3. Negotiate appropriate goal setting in accordance with organisational guidelines
  4. Assist people in the decision making process in accordance with organisation policies and guidelines
  5. Develop case plans in accordance with organisational guidelines
  6. Obtain approvals from the treating medical practitioner and stakeholders prior to the commencement of a return to work and health program in accordance with organisation policies and procedures
  7. Maintain regular communication with relevant stakeholders throughout the rehabilitation program
Agree on goals in consultation with client, treating medical practitioner, employer and other key stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and access additional sources of information relevant to the rehabilitation planning process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate appropriate goal setting in accordance with organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist people in the decision making process in accordance with organisation policies and guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop case plans in accordance with organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain approvals from the treating medical practitioner and stakeholders prior to the commencement of a return to work and health program in accordance with organisation policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain regular communication with relevant stakeholders throughout the rehabilitation program

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and review case progress

  1. Schedule multidisciplinary team and review meetings according to organisational guidelines
  2. Use organisational processes to identify services and methods of evaluation at each stage of the rehabilitation process
  3. Identify indicators and triggers which suggest modification or alteration to the case plan in accordance with organisation guidelines and modify or alter the case plan accordingly
  4. Monitor the progress and effectiveness of a person’s case using organisational guidelines
  5. Assist an injured person with the long-term management of their injury
Schedule multidisciplinary team and review meetings according to organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use organisational processes to identify services and methods of evaluation at each stage of the rehabilitation process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify indicators and triggers which suggest modification or alteration to the case plan in accordance with organisation guidelines and modify or alter the case plan accordingly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the progress and effectiveness of a person’s case using organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist an injured person with the long-term management of their injury

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Conduct an initial assessment

1.1 Contact stakeholders to gather relevant information on personal injury case in accordance with organisation guidelines and legislative requirements

1.2 Obtain additional information from relevant stakeholders as required

1.3 Conduct initial interview and assessment in accordance with organisation guidelines and legislative requirements to determine conclusions

1.4 Determine the need for specific assessment and referral services in line with legislation and provide referrals for these in accordance with organisation policies and procedures

1.5 Provide appropriate information to support the referral process (internal and external), to stakeholders in accordance with organisation guidelines and legislative requirements

2. Plan case

2.1 Agree on goals in consultation with client, treating medical practitioner, employer and other key stakeholders

2.2 Identify and access additional sources of information relevant to the rehabilitation planning process

2.3 Negotiate appropriate goal setting in accordance with organisational guidelines

2.4 Assist people in the decision making process in accordance with organisation policies and guidelines

2.5 Develop case plans in accordance with organisational guidelines

2.6 Obtain approvals from the treating medical practitioner and stakeholders prior to the commencement of a return to work and health program in accordance with organisation policies and procedures

2.7 Maintain regular communication with relevant stakeholders throughout the rehabilitation program

3. Monitor and review case progress

3.1 Schedule multidisciplinary team and review meetings according to organisational guidelines

3.2 Use organisational processes to identify services and methods of evaluation at each stage of the rehabilitation process

3.3 Identify indicators and triggers which suggest modification or alteration to the case plan in accordance with organisation guidelines and modify or alter the case plan accordingly

3.4 Monitor the progress and effectiveness of a person’s case using organisational guidelines

3.5 Assist an injured person with the long-term management of their injury

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Conduct an initial assessment

1.1 Contact stakeholders to gather relevant information on personal injury case in accordance with organisation guidelines and legislative requirements

1.2 Obtain additional information from relevant stakeholders as required

1.3 Conduct initial interview and assessment in accordance with organisation guidelines and legislative requirements to determine conclusions

1.4 Determine the need for specific assessment and referral services in line with legislation and provide referrals for these in accordance with organisation policies and procedures

1.5 Provide appropriate information to support the referral process (internal and external), to stakeholders in accordance with organisation guidelines and legislative requirements

2. Plan case

2.1 Agree on goals in consultation with client, treating medical practitioner, employer and other key stakeholders

2.2 Identify and access additional sources of information relevant to the rehabilitation planning process

2.3 Negotiate appropriate goal setting in accordance with organisational guidelines

2.4 Assist people in the decision making process in accordance with organisation policies and guidelines

2.5 Develop case plans in accordance with organisational guidelines

2.6 Obtain approvals from the treating medical practitioner and stakeholders prior to the commencement of a return to work and health program in accordance with organisation policies and procedures

2.7 Maintain regular communication with relevant stakeholders throughout the rehabilitation program

3. Monitor and review case progress

3.1 Schedule multidisciplinary team and review meetings according to organisational guidelines

3.2 Use organisational processes to identify services and methods of evaluation at each stage of the rehabilitation process

3.3 Identify indicators and triggers which suggest modification or alteration to the case plan in accordance with organisation guidelines and modify or alter the case plan accordingly

3.4 Monitor the progress and effectiveness of a person’s case using organisational guidelines

3.5 Assist an injured person with the long-term management of their injury

Evidence of the ability to:

conduct initial assessment for a case to plan rehabilitation services with relevant stakeholders

monitor and review case progress

provide effective closure interviews demonstrating knowledge of organisation policies and guidelines on case management and relevant legislative requirements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain key features of relevant organisational policies and guidelines that assist in the management and compliance of a personal injury case

describe processes used to assess and plan a case

outline key stakeholders and sources of information to assist with managing a case

describe processes used to monitor, review and close a case

discuss strategies for dealing with issues and problems relating to case management.